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ArtistsGallery OwnersJurorsUpdated Jun 13, 2026 Troubleshooting Common Issues
Find solutions to the most common issues on Crafted Call. Follow these steps to resolve problems quickly.
Login Problems
Forgot Password
I can't remember my password.
- On the login page, click Forgot Password
- Enter your email address
- Click Send Reset Link
- Check your email (check spam folder if not in inbox)
- Click the link in the email (valid for 2 hours)
- Enter your new password (minimum 8 characters)
- Click Update Password
- Log in with your new password
Reset link expired?
- Go to the login page
- Click Forgot Password again
- Request a new link (older link is invalidated)
Tip: Save your password in a password manager (1Password, LastPass) to avoid this in the future.
Email Verification Issues
I didn't receive the verification email when I signed up.
- Check your spam or junk folder
- Look for emails from noreply@craftedcall.com
- If found, click the verification link
- If not found:
- Go to your account settings
- Click Resend Verification Email
- Allow 5–10 minutes for delivery
Email marked as spam?
Add craftedcall.com to your contacts so future emails don't get blocked.
Account Locked
Too many failed login attempts locked my account.
For security, accounts lock after 5 failed password attempts (30-minute lockout).
- Wait 30 minutes
- Try logging in again with correct password
- If still locked, contact support@craftedcall.com
Someone else might have my account?
- Use Forgot Password to reset immediately
- Update your password to something unique and strong
- Enable two-factor authentication (if available) in Account Settings > Security
- Contact support if suspicious activity occurred
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Payment Failures
Card Declined
My card was declined when I tried to submit/pay.
- Insufficient funds: Verify your account has enough balance
- Incorrect information: Card number, expiration, or CVV wrong
- Card blocked: Your bank may have blocked the transaction as fraud protection
- 3D Secure: Some cards require additional verification — watch for a pop-up
- Check your bank account for available funds
- Verify card details are correct (expiration date, billing address)
- Contact your bank to confirm they're allowing transactions
- Try again in a few minutes
- Try a different card if you have one
Tip: Use a debit card if credit card declines. Some payment processors treat them differently.
Stripe Connection Issues
Your organization's Stripe account is having issues.
If you see "Payment processing unavailable," the admin needs to:
- Go to Settings > Payment Methods
- Check if Stripe is still connected and active
- If red/disconnected: Click Reconnect Stripe
- Follow the authorization flow
- Return to Crafted Call and confirm
- Log in to your Stripe dashboard directly at stripe.com
- Check if there are any alerts or account issues
- Verify your Stripe account is active
- Contact Stripe support if they flag an issue
For admins: This typically resolves within 5 minutes of reconnecting.
Partial or Failed Refunds
I paid but my payment shows failed or partial.
- Network error: Payment processed but receipt wasn't recorded
- Refund pending: Refunds take 3–5 business days to appear
- Wrong account: Payment went to different account than expected
- Check your bank/card statement for the charge (it may show as "pending")
- Allow 24 hours for transactions to settle
- Check your email for payment receipts
- If charge shows on your account but payment shows failed in Crafted Call:
Artists and admins are never charged twice. If there's a discrepancy, our team reconciles it immediately.
Image Upload Issues
Upload Fails or Hangs
When I try to upload artwork images, the upload fails or gets stuck.
- Browser compatibility: Try a different browser (Chrome, Firefox, Safari)
- Internet connection: Restart your router or switch to different WiFi
- File size: Check the call's file limit. Common limits are 10 MB, 15 MB, 25 MB, or 100 MB per image depending on the gallery's plan
- Browser cache: Clear cache and cookies, then try again
- Ad blocker: Temporarily disable adblocker (may interfere with uploads)
- Chrome: Settings > Privacy > Clear Browsing Data
- Firefox: Settings > Privacy > Clear Recent History
- Safari: History > Clear History > All History
Try uploading again after clearing cache.
Unsupported File Format
I see "File format not supported".
Crafted Call accepts these image formats:
- JPEG/JPG: Most common (recommended)
- PNG: Best for graphics with transparency
- WEBP: Modern format, smaller file size
- HEIC/HEIF: Common Apple Photos format; may take a little longer while it converts
- BMP, SVG, PSD, RAW, TIFF, GIF, and PDF for artwork image uploads
-
If your image is in an unsupported format, such as PSD, RAW, TIFF, or BMP:
- Open in photo editing software (Photoshop, Preview, online converter)
- Export as JPG/JPEG, PNG, or WEBP
- Try uploading again
-
If an HEIC or HEIF file fails:
- Try the upload again in a current browser
- If it still fails, export the image from Apple Photos or Preview as JPEG and upload that version
Image Quality or Cropping Issues
My uploaded images look blurry or are cropped wrong.
- Resolution too low: Use minimum 1200px width for best quality
- File compressed too much: When saving, increase quality to 85%+
- Upscaling: Don't upscale low-resolution images; start with high-resolution originals
- Crafted Call automatically crops to fit galleries (usually 4:3 or square ratio)
- This is display-only; your original image is always stored
- To control cropping:
- Crop your image before uploading (use your preferred aspect ratio)
- Or use the built-in Crop Tool in Crafted Call before submission
- Shoot/save artwork at 3000+ pixels wide
- Use JPEG with 85%+ quality
- Test upload with 1–2 images first
Email Delivery Problems
Email Not Received
I submitted a call, but didn't receive the confirmation email.
- Spam folder: Check your spam/junk folder for emails from noreply@craftedcall.com
- Typo in email: You may have entered email address incorrectly
- Server delay: Give it 10–15 minutes before contacting support
- Unsubscribed: Check if you're unsubscribed from emails (re-subscribe if needed)
- Check all email folders (inbox, spam, promotions, updates)
- Add craftedcall.com and noreply@craftedcall.com to your contacts
- Whitelist the sender so emails don't get blocked
- Wait 10 minutes and check again
- Log in to your Crafted Call account
- Check Account > Email Settings — confirm your email is correct
- If wrong, update email and request confirmation email to be resent
- If email is correct, contact support@craftedcall.com
Unsubscribing from Emails
I'm getting too many emails from Crafted Call.
At the bottom of most emails, you'll see an unsubscribe link. Click it to manage your email preferences.
- Can opt out of call announcements (but may miss opportunities)
- Can opt out of newsletter-style emails
- Confirmation/receipt emails cannot be disabled
- Manage notification settings in Settings > Notifications
- Choose which events trigger emails (new submissions, payments, etc.)
- Cannot opt out of billing/payment emails
Email Sender Verification (for admins)
Emails from my organization aren't being delivered.
If you're sending emails to artists, Crafted Call needs to verify your email sender address.
- Go to Settings > Email Settings
- Enter your organization email address
- Check your email for a verification link
- Click the link to confirm
- Emails from that address are now trusted
Without verification, emails may be marked as spam or blocked.
Browser Compatibility
Crafted Call doesn't work properly in my browser.
Crafted Call is optimized for modern browsers.
- Chrome/Chromium (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
- Internet Explorer (any version)
- Older browser versions (more than 2 versions behind)
- Update your browser to the latest version
- Try a different browser
- Clear browser cache (Settings > Clear Browsing Data)
- Disable browser extensions (they may conflict)
- Try in incognito/private mode to rule out cache issues
If it works in incognito mode, your cache or extensions are the problem. Clear both and try again.
Mobile App Issues
I'm having problems on my phone or tablet.
- Use latest version of iOS (Apple) or Android (Google)
- Use modern mobile browser (Safari, Chrome)
- Or use the Crafted Call mobile app (download from App Store or Google Play)
- Buttons not responsive: Zoom out slightly or rotate to landscape
- Images not loading: Check internet connection or refresh page
- Touch gestures confusing: Try desktop version or mobile app instead
- Screen too small: Many mobile devices show desktop version zoomed out; use mobile app for better layout
Getting Help
If you've tried the above and still need help:
When contacting support, include:
- Browser and OS (e.g., Chrome on Windows 10)
- What you were trying to do
- Error message (if any)
- Screenshots if possible
- Your email/account name
This helps us resolve your issue faster.
Status Page
Check if Crafted Call is experiencing outages.
Visit: status.craftedcall.com
- Platform status (Online, Degraded, Offline)
- Active incidents and estimated resolution time
- Scheduled maintenance windows
- Incident history
Follow the status page on social media to get real-time updates.
Common Error Messages
| Error | Cause | Fix |
|---|
| "Invalid email" | Email format wrong | Check for typos; use format: user@domain.com |
| "File too large" | Image exceeds the call's limit | Compress image or resize smaller |
| "Session expired" | Logged out due to inactivity | Log in again |
| "Network error" | Internet connection interrupted | Check WiFi; refresh page |
| "Payment declined" | Card rejected | Check funds; contact your bank |
